Our Money Back Guarantee

At DUSK, we stand behind every pair of sunglasses we craft. That’s why we proudly offer a money back guarantee to ensure your complete satisfaction. If your sunglasses don’t fit right, or if there's any issue with their condition, we’re here to help make things right. Our goal is to make sure you love your DUSK eyewear just as much as we do.

We offer a 30-day money back guarantee on all full-priced products (excluding sale items and gift cards). If an issue arises, our friendly customer support team is available to guide you through the process and offer a solution. If the issue can't be resolved, we’ll refund your full purchase price. To begin a money back guarantee claim, simply:

• Email us at getduskk@gmail.com within 30 days of receiving your order.
  
• Include your name, contact details, product info (including your order number), and a clear description of the issue.
  
• Attach a photo showing the sunglasses and the specific issue.

Our support team will walk you through any necessary steps to resolve the matter. If approved, the refund will be processed according to our money back guarantee terms.

Terms and Conditions

Eligibility:
To qualify for a refund under our money back guarantee, the product must:

• Be returned in its original packaging and condition.
  
• Have a refund request submitted within 30 days.
  
• Include proof of purchase (e.g. receipt or order confirmation).
  
• Include a photo of the sunglasses and the issue.

Timeframe for Refund:
Refunds are processed within 21 business days once the claim is approved. Processing times may vary depending on your payment provider.

Limitations:
Please note that our money back guarantee does not apply to sale items or gift cards.

Dispute Resolution:
In case of disagreements, we aim to resolve issues amicably. If necessary, disputes may be settled through arbitration or mediation.

Policy Changes:
We may update or revise our money back guarantee at any time. Changes will be published on our website or communicated through appropriate channels.

By purchasing from DUSK, you agree to these money back guarantee terms.